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WEBINAR

The Power of Customer Authentication

Join us for a 3 part series on Customer Authentication from Pindrop and Next Caller a Pindrop Company. Pindrop recently acquired NextCaller reaffirming its position as the industry leader in all things voice security, authentication, and verification. Pindrop Pulse brings you 3 part series on customer authentication, strategies for personalization, security, and multifactor authentication. This series will explore topics on customer authentication best practices, industry performance rates, as well as review and analyze options for customers to enable personalized service, to increase security to boost self-service rates, to full authentication and advanced identity assurance methods for safeguarding sensitive accounts.

Pindrop will examine use cases for customer authentication and strategies that support reducing average handling time in the contact center, reducing the number of knowledge based authentication questions, boosting customer satisfaction through a streamlined and security experience.

ANI Validation

Customization & personalization

Identity and multi-factor authentication

Strategies for implementing lightweight API-driven ANI validation schemas through full-featured powerful identity verification

Meet the Experts

Amit Gupta

Director of Product Management, Pindrop

Sam Espinosa

VP of Marketing, NextCaller, a Pindrop Company

Voice security is
not a luxury—it’s
a necessity

Take the first step toward a safer, more secure future
for your business.