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Guide

Is your call center vulnerable to return fraud?

Phone calls are the preferred method for fraudsters–which makes your contact center particularly vulnerable. Make the biggest impact on losses by investing in cutting-edge audio fraud detection technology.

  • A staggering 1 in 100 calls to retail call centers are projected to be fraudulent by the end of 20241
  • Research shows that 14% of returns are fraudulent,2 with reports of $23B in losses annually3
  • Retail is hit particularly hard with scam calls rates 7x higher than in other sectors1.
  • 1 Pindrop Labs
    2 ECR Community Buy Online, Return in Store, The Challenges and Opportunities of Product Returns in a Multichannel Environment, 2019s
    3 NRF survey on Cost of Retail Returns 2022s

Related Research +
Insights

Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.

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Webinar
2024 Security Landscape: Modern Fraud Prevention Guide
 February, 2025
Article
How to Combat Return Fraud with the Help of Voice Biometrics
 February, 2025
Webinar
Five9 + Pindrop: Fraud Detection with Better Customer Experience
 January, 2025

Voice security is
not a luxury—it’s
a necessity

Take the first step toward a safer, more secure future
for your business.