Report

Supercharge IVR for Regional Banks + Credit Unions

While the financial fallout from COVID-19 may have sent the US economy into a pandemic-induced hibernation in 2020, Americans woke this Spring to low interest rates, lower unemployment, new stimulus checks, and widely-accessible vaccinations. This may explain why consumer confidence, borrowing, and spending are also trending up. Meanwhile, gains in the stock market are encouraging many Americans to invest (some for the first time), while others are taking the opportunity to relocate, renovate, or refinance. In short, signs suggest that we are ‘back in business.’

Consumers have lots of options and plenty of new opportunities to save and spend. Why should they choose to bank with you?

This report combines the contact center experiences during 2020 with emerging trends to provide the strategies and tactics your business needs to:

 

  • Deliver a personalized call experience in the IVR without a massive budget
  • Avoid KBAs and OTPs that frustrate customers, without compromising security
  • Act quickly to win customers now, and recognize early returns from your IVR investment

Voice security is
not a luxury—it’s
a necessity

Take the first step toward a safer, more secure future
for your business.