A brief history of caller identification
Growing concerns with traditional, “old guard” call authentication methods like KBA and OTP
How fraudsters exploit operational vulnerabilities during authentication, including call spoofing
How machine learning and new data discoveries improve authentication through ANI Validation
Deploying ANI validation in your call environment: how it works and what to expect
Case Studies to explore the potential impact on the contact center and customer experience
Your expert panel
Amit Gupta
Director of Product Management, Pindrop
Sam Espinosa
VP of Marketing, NextCaller, Pindrop