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How Your Contact Center + IVR Are Being Weaponized

When it comes to fraud prevention, following the smallest breadcrumbs can lead to the biggest discoveries. At Pindrop we’ve learned how the IVR is one of those places where the breadcrumbs start. Over 61% of fraud losses originate in the IVR, as fraudsters weaponize it to commit fraud and successfully takeover accounts, with ease.

There are multiple moving pieces to commit a crime, one fraudster may not be good at all three and thus sell or recruit other fraud groups to assist.

The security kill chain – how fraud works from reconnaissance to monetization – our data shows the kill chain can take between 10-60 days to complete, what are your early warning signs that something fraudulent is about to happen?

The complex web of fraud activity in the IVR – as seen through the lenses of graph analytics.

What can you do to arm yourself and protect against the growing scourge of IVR reconnaissance.

Your expert panel

Shawn Hall

VP, Product, Research and Engineering Pindrop

Voice security is
not a luxury—it’s
a necessity

Take the first step toward a safer, more secure future
for your business.