Protecting the IVR: What is IVR Fraud In The Contact Center? – Part 1 of 3

Part one in our three-part series focuses on how fraud is perpetrated in automated call center systems. In this first session, we will explore:

• Key concepts in IVR technology protecting contact centers
• How IVR systems have become a weak point in contact center security,
• How bad guys leverage automated contact center systems to mine account information
• How social engineering can happen without ever speaking to a contact center agent.