Scale and address issues in capacity during call spikes
Adapt to changes in operating structures and fraudster modus operandi
Minimize fraud costs while ensuring a frictionless customer experience
Thoroughly protect customer data without negatively impacting call metrics
Join us for a look at the integration of Pindrop into the Verizon IPCC platform and how this allows for the rapid deployment of Pindrop’s technologies for Verizon’s contact center customers. In this webinar, we discuss how Pindrop and Verizon are committed to supporting customers as they adapt and change to account for current events.
Meet the Experts
Tony Lutz
Customer Experience Advisor, Verizon
Dave Albers
Solutions Engineer, Pindrop