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Transform contact center security with advanced biometrics

Rid your contact center of expensive and ineffective security. Invest in an advanced voice biometrics solution that can save time and better protect your organization and your customers’ information.

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Why Pindrop

Help boost confidence and better guard your customers’ data with a voice biometrics solution.

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Cut down authentication costs

Reduces agent-handled authentication costs by leveraging voice match with device, behavior, and metadata for a robust risk analysis.
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Eliminate distractions

Matches the caller’s voice to their enrolled voice profile in the background without requiring caller or agent action. This keeps calls focused on what matters.
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Enroll callers securely

Creates a voice profile in seconds and authenticates returning callers just as quickly, saving time for everyone on the call.
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Save agents + customers time

Improves customer satisfaction and call efficiency with passive voice analysis that doesn’t compromise security.
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Stop deepfake attacks early

Detects deepfakes with 99.2%1 accuracy, preventing fraud losses of up to $5.1M2 and protecting your business from advanced threats.

Helping to secure contact centers

Our solutions deliver voice security to industry leaders in finance, insurance, and beyond—where dependability and customer satisfaction are essential.

Pindrop Protect icon with a hand holding a phone, symbolizing AI-powered fraud detection and real-time risk scoring across calls

Pindrop® Protect

Minimize the need for expensive, traditional methods like security questions or OTPs with comprehensive, highly reliable fraud detection tech that provides a single risk score for both the IVR and agent stages of a call.

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Pindrop Passport icon showing a laptop and shield, representing multi-factor voice authentication and secure caller verification

Pindrop® Passport

Legacy authentication systems are time-consuming for your agents and customers. Enable seamless, highly effective security measures with an advanced multifactor authentication solution.

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Pindrop® Pulse

Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.

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Tablet displaying the 2025 Voice Intelligence and Security Report cover featuring a digital lock icon representing data-driven fraud detection insights

Gain valuable insights in fraud detection

Explore data-driven solutions to help protect your business and customers from sophisticated fraud while staying informed on evolving tactics.

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Related research + insights

Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.

Start learning
Article
Deepfake Text Detection: A CISO’s Readiness Checklist
 December 12, 2025

3 minutes read time

Article
How to Strengthen Caller Verification When STIR/SHAKEN Falls Short
 December 5, 2025

4 minutes read time

Article
A Smart Start: Why the AI Fraud Deterrence Act is a Promising Proposal for Financial Security
 December 4, 2025

4 minutes read time

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Digital trust isn’t
optional—it’s essential

Take the first step toward a safer, more secure future for your business.