Analysis at every call stage
Fraud prevention doesn’t have to come at the cost of efficiency or customer trust. Pindrop® Protect provides a single, comprehensive risk score for each call, starting in the Interactive Voice Response (IVR) and continuing through the agent call stage.1
Fraud detection rate2
Catch more fraud with advanced risk analysis that surpasses traditional tools.
Average savings over 3 years3
Save money while reducing customer frustration with passive risk assessment.
False positive rate4
Minimize inaccurate fraud alerts, allowing investigators to spend more time on real threats.
Why Pindrop
Achieve robust security without disrupting the customer experience.
Improve risk strategies
Use industry-leading technology with a demonstrated 80% fraud detection rate.2
Reduce fraud losses
Analyze calls for risk at every stage to help reduce fraud losses by an average of $5.5M over three years.5
Enhance the caller experience
Save your callers’ time by minimizing the need for security questions or OTPs.
Run thorough risk evaluations
Detect suspicious behaviors, analyze voice, and evaluate risk both in the IVR and during agent interactions.
Recognize account takeover
Identify vulnerable accounts by studying IVR activity for reconnaissance attempts and bot behavior.
Gain insights from past calls
Uncover up to 22% more fraud6 by rescoring previous calls with new fraud intelligence, automatically flagging cases for further investigation.
Layered tech for stronger protection
Equip your team with advanced tools to help uncover and stop fraud at every stage.
Voice analysis
Detect fraudulent activity by analyzing confirmed fraudster profiles and identifying potential matches during live calls.
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Device analysis
Identifies risk by analyzing non-voice audio features against proprietary information from confirmed fraud cases.
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Metadata analysis
Assesses call details, including number reputation, phone number spoofing carrier information, call type, and past activity, to evaluate fraud risk.
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Behavior analysis
Spots unusual behaviors, such as robotic dialing, irregular calling patterns, and keypress anomalies, to flag potential fraud in the IVR and during agent interactions.
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Continuous scoring
Reanalyze previous calls using updated fraud intelligence, automatically identifying cases to catch up to 22% more fraud.6
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Fraud consortium
Leverage our adaptive and proprietary database of confirmed fraudsters, enhanced through 12+ years of accumulated intelligence.
Liveness detection
Detect deepfakes with 99% accuracy7 with our Pindrop® Pulse™ add-on, which analyzes audio to spot synthetic voices.
Learn MoreHow you can better uncover fraud
Learn more about fraud detection, the importance of advanced risk analysis tools, and how to reduce fraud losses at your business’s contact center.
Related research + insights
Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.
