Fraud Detection For IVR Systems

Pindrop® Protect provides instant risk assessments for calls to the IVR analyzing voice device and behavior.

Fraud Calls
Detected

0 M

Fraud Losses
Stopped

$ 0 B

Spoofed Calls Detected

0 M

Comprehensive Fraud Protection For The IVR

Most call centers don’t currently monitor the IVR so they lack full visibility to what is happening.

60% of online fraud starts with or includes a call into the IVR to gather account information; with 1 in 390 accounts accessed in the IVR at any given time will be taken over in the next 60 days.

Protect in the IVR correlates connections to fraudulent activity through an entire network for any possible indication of fraud using the latest Pindrop® Trace Technology. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omnichannel fraud.

See what accounts high-risk callers are accessing
Determine which callers are mining for data in the IVR instead of self service
Allows enterprises to take action to proactively prevent fraud
Data collected from the IVR is analyzed and allows artificial intelligence to find any connection between fraud and this account.
Alerts on high-risk accounts based on behavior in any channel
Detects spoofed mobile numbers and ANIs instantly

Features of Pindrop® Protect

Call-Risk

Detects high-risk calls based on Pindrop’s proprietary risks engines, Phoneprinting technology, Metadata analysis, Reputation from the PIN, ANI Validation, Pindrop® Trace and more!
Use risk scores to action high risk calls at any point in the interaction.

Account Risk Score

Multi-call risk analysis and account activity monitoring to identify compromised accounts and fraud clusters
Predict which accounts are at risk and likly to experience an ATO event in the next 60 days enabling you to stop fraud before it occurs.

Spoof Detection

Detects ANI alterations and other signals that the phone number integrity is less than perfect.
Prevents fraudulent attempts to validate as a genuine customer

CommunityAmerica Credit Union achieved equivalent fraud loss savings of $1 on EVERY call.

Learn how Pindrop improved member services and protected member data for CommunityAmerica Credit Union.

Our Customers

While doing my quality checks on agent calls, I continue to hear positive comments from customers that they are not having to answer so many questions and they really appreciate how quickly the calls are moving. Pindrop has really made a difference!

Pindrop performed for us 34% better than what we projected in fraud loss reductions.

PSCU’s fraud detection and prevention resources stopped $146 million in fraudulent transactions. The partnership with Pindrop will help toughen our resistance to this emerging fraud threat in the voice channel. Our investment in new risk management technology is a key component of PSCU’s mission to support, protect and optimize every transaction we have with our Owner’s members.

DeepVoice™ Engine

Pindrop’s proprietary deep neural network speaker recognition system to provide voice authentication, data, and analysis.

Phoneprinting® Technology

Full Audio analysis including DTMF looking for 1382 device & audio district attributes used for anomaly detection

Behavior Analysis

Using DTMF Pattern monitors, manners and habits around keypresses, calling reputation, account activity assessment

Pindrop Intellgience Network

A comprehensive database, or consortium, of fraud profiles built from cumulative network data acquired across Pindrop customers and enhanced with Machine Learning on over 1.2B calls

Relevant Resources

blog

Five9 + Multifactor Authentication and Fraud Detection

Discover how Five9 and Pindrop have partnered to help you mitigate fraud losses in the contact center by introducing advanced multifactor authentication and fraud detection solutions.

November 6, 2024

report

The $23B Fraud Problem in Retail

How protected are you? Read the white paper and learn about fraud trends and how PindropⓇ can help secure your business.

September 6, 2024

video

Cutting Through the Noise: How Pindrop Is Setting New Standards in Fraud Prevention

As advanced technologies like artificial intelligence become increasingly sophisticated in their ability to mimic human voices, the risks of voice fraud and deepfake deception have intensified, fueling the emergence of new fraud tactics that threaten businesses and consumers. Pindrop Solutions aims to combat these emerging threats through innovative voice authentication, fraud protection, and deepfake detection technologies. Their platform assesses voice characteristics, caller behavior, device attributes, and live interactions to reliably distinguish between authentic human voices and synthetic or fraudulent attempts. It offers seamless security solutions that enhance protection for organizations while maintaining a frictionless user experience.

March 20, 2024

Multifactor Authentication and Fraud Detection with Our Five9 Integration

Multifactor Authentication and Fraud Detection with Our Five9 Integration

Multifactor Authentication and Fraud Detection with Our Five9 Integration

Fraud Detection For IVR Systems

Comprehensive Fraud Protection For The IVR

Features of Pindrop® Protect

Call-Risk

Account Risk Score

Spoof Detection

CommunityAmerica Credit Union achieved equivalent fraud loss savings of $1 on EVERY call.

Our Customers

Technologies

DeepVoice™ Engine

Phoneprinting® Technology

Behavior Analysis

Pindrop Intellgience Network

Relevant Resources

Five9 + Multifactor Authentication and Fraud Detection

The $23B Fraud Problem in Retail

Cutting Through the Noise: How Pindrop Is Setting New Standards in Fraud Prevention

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