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Report

Stopping Fraud at the IVR: The New Front Door

800% increase in call volume since the Pandemic. Is the rise in call volume leading to increased fraud? Discover how a protected IVR leads to decreased fraud.

  • Opus Research’s latest publication explores how fraudsters are using the IVR as a “rich source of background information.” Enterprises are unknowingly exposing their customers’ data and creating a very attractive tool for fraudsters. Opus will recommend example approaches to mitigate these issues, and what it takes to stop fraudsters attacks across multiple channels.

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Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.

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Authentication 101: Pindrop Passport
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Voice security is
not a luxury—it’s
a necessity

Take the first step toward a safer, more secure future
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