WEBINAR

Human or Machine? Safeguarding Contact Centers Against Deepfakes

Generative Artificial Intelligence (AI) that can create new content is a major technological breakthrough. ChatGPT, introduced by OpenAI, is one of the most famous examples of this trend. However, the underlying idea of leveraging fast-learning AI models to create synthetic audio and content is already having far-reaching consequences in the world of fraud. Our experts will dive into the dark side of AI and its profound impact on our digital landscape. This session will unravel the unsettling consequences of leveraging fast-learning models for the creation of synthetic audio and content, leading to a surge in fraudulent activities.