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ON-DEMAND WEBINAR

Authentication Excellence: Driving Secure and Seamless Experiences in the Contact Center

Customer authentication in the contact center today is a time consuming and clunky experience. How did the leading voice in authentication and the innovator of conversational AI come together to create customer magic? Through Pindrop and Boost.ai’s new integration, Desert Financial Credit Union (DFCU) has made their call center authentication process easier, faster and more secure. A combination of Boost.ai’s intelligent virtual agents and Pindrop’s passive authentication solution has resolved 22% of DFCU’s calls without human agent interaction, saving 42 hours of agent handle time in just the first week.

How Pindrop and Boost.ai unite to drive secure and efficient experiences for DFCU’s member base

How passive authentication can protect your business, reduce average call handle time, increase IVR containment and improve contact center customer experience

The future of authentication

Your expert panel

Hailey Crundwell

Sales Leader, Pindrop

Chase Tarkenton

SVP & General Manager, NA, Boost.ai

Sara Candelaria

Assistant Vice President, Desert Financial Credit Union

David Tevendale

Partner Alliances Lead, Pindrop

Voice security is
not a luxury—it’s
a necessity

Take the first step toward a safer, more secure future
for your business.