Allow callers to self-serve securely
Use the self-service IVR system and our voice authentication solution to speed up your AHT for genuine customers.
Why Pindrop
Connect genuine callers with agents by authenticating and analyzing for risk in your IVR system.
Assess risk in seconds
Receive a call’s risk analysis within seconds from our authentication solution, which analyzes the caller’s carrier network metadata and cross-references it with our database of confirmed fraudsters.
Minimize security questions
Eliminate two or more Knowledge-Based Authentication (KBA) questions, potentially reducing call time by an average of 45 seconds or more1 without the need for any voice, device, or speech samples.
Enroll callers securely
Remove calls that show elevated risk scores from the authentication process, helping increase confidence and allowing genuine callers to self-service.
Identify audio deepfakes
Detect synthetic voices before enrollment and during calls using our liveness detection add-on to help keep fake callers from reaching agents.
Lower costs + improve IVR efficiency
Our solutions deliver voice security to industry leaders in finance, insurance, and beyond—where dependability and customer satisfaction are essential.
Pindrop® Passport
Legacy authentication systems are time-consuming for your agents and customers. Enable seamless, highly effective security measures with an advanced multifactor authentication solution.
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Pindrop® Pulse™ Tech
Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.
Learn MoreAuthenticate quickly within the IVR
Learn more about self-service options in the IVR system and how they can drive less expensive and faster calls.
Related research + insights
Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.
