Improve caller experience securely
Verify callers in the IVR or at the agent with a multifactor authentication solution that analyzes call metadata, behavior, and more. Minimize reliance on outdated security methods like OTPs and enhance the customer experience.
Why Pindrop
Serve your customers efficiently without compromising security.
Move genuine callers along
Reduce disruptions for customers and agents by authenticating customers quickly based on metadata, behavior, and more.
Authenticate with confidence
Get a robust risk score based on the caller’s device information, such as microphone type, carrier, and more, and reduce call time.
Enroll customers in little time
Skip distractions by establishing caller profiles passively—allowing for fast and secure authentication on future calls.
Catch spoofed caller IDs
Use the carrier metadata to help your organization determine if a caller ID is likely spoofed to spot fraud attempts early.
Evaluate fraud risk with ease
Receive an analysis of carrier, calling patterns, network, device, geo-location, account risk, and more to score potential fraud likelihood.
Spot + stop deepfakes
Analyze call audio for synthetically-generated speech to defend against deepfake fraud attacks.
Helping to secure contact centers
Our solutions deliver voice security to industry leaders in finance, insurance, and beyond—where dependability and customer satisfaction are essential.
Pindrop® Passport
Legacy authentication systems are time-consuming for your agents and customers. Enable seamless, highly effective security measures with an advanced multifactor authentication solution.
Learn More
Pindrop® Pulse™ Tech
Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.
Learn MoreDiscover the power of modern tools
Watch the webinar and learn how our unique, multifactor approach can achieve what traditional methods often can’t: an authentication rate of 90%.<sup>1</sup>
Related research + insights
Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.
